Terms and Conditions of Stay

Definitions

(a) The Company – Oasis Stays Vacation Homes Rental L.L.C
(b) The Guest – Any entity (e.g., private, corporate, governmental) making a reservation for a Unit from the Company
(c) The Unit – The property mentioned in the reservation confirmation received by the Guest in the portfolio and managed by the Company
(d) The Community – Neighborhood in which the Unit is located

Rates

Rates displayed on the Company’s website or its online travel agency suppliers (e.g., Airbnb) are final and inclusive of all fees and taxes. The final rates displayed include:

• Daily rate: The rate per night charged by the Company to the Guest for making a reservation at the Company’s unit.
• Service charges: A service charge of 15-20% applies to the sum of the daily rates per given reservation and is different for each Unit. This must be reviewed and accepted by the Guest upon making the reservation.
• Cleaning fee: A one-time cleaning fee is applicable per reservation.
• Tourism tax: A Tourism Dirham Fee of 10 AED/bedroom/night will be added to the total price for the reservation as per Executive Council Resolution No. (2) of 2014.
• VAT: A 5% Value Added Tax applicable in the UAE will be added to the total price for the reservation, excluding the Tourism Tax.
• Daily house-keeping: As an additional service, the Guest can request daily housekeeping for 250-350 AED/night, depending on the size of the Unit. The final price is to be reviewed and accepted by the Guest upon making the reservation.

Cancellation Policy

Guests can cancel their reservation at any time after the reservation has been confirmed by the Company. The payment will be refunded if the reservation is canceled at least 30 days before the check-in date, minus any charges from third parties (e.g., credit card companies, banks). If canceled less than 30 days before the check-in date, no refund will be provided. The Company may try to accommodate changes in the reservation (e.g., change in dates), subject to availability and approval of the Company. In case of no-show (i.e., the Guest does not arrive at the Unit until 2 AM the following day after the check-in date), the Company reserves the right to cancel the reservation without refund.

IDs

The Company will take a copy of all Guests’ IDs. Only passports and national IDs for GCC citizens are accepted as Guest IDs. Failure to provide an ID will result in access denial. IDs will be shared with Community management/security and the Dubai Police via the DTCM portal upon check-in. Only Guests who have provided their IDs are eligible to stay overnight in the apartment.

Visitors

All visitors of the Guest must provide IDs (passport, national ID of GCC citizens) and register with building security. No visitors are allowed in the Unit between 12 AM and 8 AM. The maximum number of visitors is defined by the number of bedrooms: for the first bedroom, 2 visitors may visit; for each additional bedroom, 1 visitor may visit (e.g., a 2-bedroom apartment may have a maximum of 3 visitors).

Pre-authorization

The Guest agrees to provide a credit card with the same name as the main Guest’s ID. The Company will pre-authorize 2,000 AED on this credit card. Failure to provide the pre-authorization will result in cancellation of the reservation without refund. The pre-authorized amount can be used by the Company to cover damages, penalties, additional required services, or any direct/indirect expenses incurred due to the Guest or their traveling companions.

Damage Reconciliation

The Unit’s furniture, fixtures, and equipment are handed over in proper working condition. The Company will charge the full amount for repair/replacement against the pre-authorization in case of damage or loss. Guests must check all items within 30 minutes of opening the Unit’s door and report any damages. Failure to do so will be considered as damage caused by the Guest. In the event of any dispute, the decision of the Company is final.

Noise Control

All Units are equipped with electronic noise alarms. The maximum allowed decibel level is 170. Disabling the noise alarm will result in a 500 AED penalty. Exceeding 170 decibels will result in a warning, followed by a 2,000 AED penalty and eviction upon a second breach.

Rules

• No parties
• No noise above 170 decibels
• No smoking
• No pets
• No activities that could damage or dirty the apartment
• No commercial activities
• Quiet hours from 10 PM to 8 AM
• No visitors between 12 AM and 8 AM
• Garbage must be disposed of in designated areas
• Compliance with UAE laws (e.g., DTCM guide for Holiday Homes Visitors)
• Compliance with Community rules
• Compliance with instructions from Community and Company employees (e.g., security, reception)

Penalties

Breaching the rules will result in a 2,000 AED penalty charged against the Guest’s pre-authorization. The first complaint will result in a full penalty charge and any additional fines. The second complaint will result in immediate eviction.

Currency

Payment for reservations will be made in AED, USD, or GBP. Any charges or fees to obtain the payment will be borne by the Guest.

Cancellation by the Company

If the Company cancels the reservation, it will refund the Guest in full. The Company shall not be liable for any other compensation. The Company reserves the right to cancel any reservation at its sole discretion (e.g., due to a broken boiler in the unit).

Check-in and Check-out Time

Unless otherwise agreed, the standard check-in time is 3:00 PM, and check-out is by 11:00 AM.

Loss and Theft

The Company is not responsible for any stolen, lost, or forgotten personal belongings. The Guest must arrange appropriate insurance coverage.

Cleaning

Cleaning services can be provided upon order and payment. The cleaning team is authorized to enter the Unit without the Guest’s presence unless otherwise indicated. The Guest must securely store valuables and hold the Company harmless from any claims regarding theft, damages, or other liabilities. All ordered cleaning services are non-refundable.

Food & Beverage

The Company is not responsible for any harm, loss, or damages resulting from using any services offered by the Company, its affiliates, or employees.

Liability Disclaimer

The Company is not responsible for any injury or loss of or damage to belongings while in or near the Unit. The Guest must have appropriate insurance coverage and fully indemnifies the Company from any damages or injuries incurred.

General Provisions

The Guest agrees to leave the Unit without any refund if they do not respect these Terms & Conditions or UAE laws, including DTCM provisions. The Company has the right to report illegal activities to the authorities. The Community Management can evacuate the Unit for breaches of Community rules. Guests and visitors must log in at the reception desk. Minors under 18 cannot make a booking or stay without an adult.

Disputes

The Company reserves the right to be the sole arbiter for disputes, and its decision is final.

Acceptance of these Terms & Conditions

Creating a reservation implies unconditional acceptance of these Terms & Conditions. The Guest agrees to sign these Terms & Conditions before checking in; non-signing will result in cancellation without refund.