Privacy Policy

For specific details on how individual entities within the Oasis Properties Group handle personal data, including additional processing practices, we encourage you to refer to the respective privacy policies of individual Oasis Properties Group companies via their respective websites.

1. INTRODUCTION

Oasis Properties (hereinafter referred to as “we,” “us,” or “our”) is committed to safeguarding the privacy and security of personal data in compliance with the United Arab Emirates Personal Data Protection Law (PDPL), Federal Decree-Law No. 45 of 2021 and other applicable laws and regulations governing data privacy in the UAE.

This Privacy Disclaimer outlines how Oasis Properties collects, processes, stores, and protects the personal data of guests, tenants, landlords, visitors, and other individuals interacting with our properties, services, and platforms. It also explains our compliance with data protection principles and your rights regarding your personal data.

This disclaimer applies to all personal data processed by Oasis Properties, including but not limited to:

• Guests and Visitors: Those visiting our properties, booking accommodations, using our hospitality services, or interacting with our staff.
• Tenants and Residents: Individuals renting or residing in our managed properties.
• Landlords and Property Owners: Individuals engaging with us for property management and leasing services.
• Suppliers and Business Partners: Companies and individuals providing services to Oasis Properties.
• Online Visitors and Users: Those who visit our website(s), mobile applications, and digital platforms.

This disclaimer applies to personal data collected through various channels, including in-person interactions, online platforms, booking systems, customer service communications, CCTV systems, smart property solutions, and any other means of data processing relevant to our operations.

Oasis Properties collects and processes different categories of personal data depending on the nature of the interaction. These may include, but are not limited to:

• Full name, nationality, date of birth, gender
• Passport, Emirates ID, visa, or other government-issued identification
• Contact details, including phone numbers, email addresses, and residential addresses

• Credit/debit card details and billing addresses
• Bank account details for transactions related to property rentals, deposits, and services
• Payment history and invoices

• Lease agreements, rental history, tenancy contracts, and property ownership records
• Move-in/move-out dates and rental payment status
• Requests for property maintenance and customer service interactions

• Booking and reservation details
• Special requests (such as accessibility needs or preferences)
• Stay history, check-in/check-out records

• IP addresses, browser types, and device identifiers when visiting our websites or apps
• Cookies and tracking technologies for website analytics and security monitoring
• Interaction logs from chatbots, emails, and online inquiries

• CCTV recordings from our properties for safety, security, and legal compliance
• Access control data from keycards or biometric access systems
• Incident reports related to security or safety breaches

Oasis Properties collects and processes personal data strictly in accordance with the PDPL and applicable regulations. We use your data for the following purposes:

1. Fulfilling contractual obligations – Processing tenancy agreements, lease renewals, guest bookings, and property transactions.
2. Providing customer service – Handling inquiries, complaints, maintenance requests, and after-sales services.
3. Processing payments – Facilitating rental payments, deposits, refunds, and financial transactions.
4. Ensuring security and safety – Monitoring properties through CCTV, controlling access to buildings, and managing emergency situations.
5. Complying with legal and regulatory requirements – Meeting UAE government, police, and regulatory authority mandates.
6. Marketing and communication – Sending promotional offers, updates, and newsletters (only with consent).
7. Property management and maintenance – Coordinating repairs, inspections, and facility upgrades.
8. Enhancing digital experiences – Managing our website, mobile apps, and digital interactions for better service delivery.

Oasis Properties does not sell personal data to third parties. However, we may share personal data with:

• Government Authorities – UAE law enforcement, regulatory bodies, and immigration authorities when required by law.
• Affiliated Group Companies – Other entities within Oasis Properties Group for business, operational, and service purposes.
• Service Providers – Third-party vendors for payment processing, IT services, maintenance, and hospitality operations.
• Legal Representatives – Lawyers, auditors, and consultants assisting in legal, tax, or compliance matters.

We ensure that all third-party data processors adhere to strict confidentiality agreements and maintain data protection standards compliant with PDPL.

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by UAE law. This includes:

• Tenancy and financial records – Retained for at least 5 years post-contract for audit and legal compliance.
• CCTV footage – Retained for up to 30 days, unless required for ongoing investigations.
• Guest and booking records – Retained for up to 3 years for hospitality and service continuity.

Oasis Properties employs stringent technical, administrative, and physical security measures to protect personal data, including:

• Encryption – Protecting sensitive information in transit and at rest.
• Access controls – Restricting data access to authorised personnel only.
• Regular security audits – Ensuring compliance with UAE PDPL and international best practices.
• Data minimisation – Collecting only the necessary data and ensuring timely deletion of obsolete records.

Under UAE PDPL (Federal Decree-Law No. 45 of 2021), you have the following rights regarding your personal data:

• Right to Access – Request copies of your personal data.
• Right to Correction – Update inaccurate or incomplete information.
• Right to Deletion – Request the deletion of data under certain legal conditions.
• Right to Restrict Processing – Limit how we use your data in specific situations.
• Right to Object – Object to processing for marketing or other purposes.

To exercise these rights, you may contact us at [Insert Contact Email].

Where applicable, personal data may be transferred outside the UAE to affiliated companies or service providers in jurisdictions with adequate data protection laws. We ensure appropriate safeguards, including data processing agreements, to protect your data in compliance with PDPL requirements.

Our website and services may contain links to third-party sites and pages belonging to individual Oasis Properties Group companies. These entities maintain separate privacy policies, and we encourage you to review their policies for further details on how they process your data.

By using our services, you acknowledge that you have read and understood this disclaimer and consent to the processing of your personal data as outlined above.

Oasis Properties UAE reserves the right to update this disclaimer periodically. Please check our website for the latest version.